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  3. Bug reports and Troubleshooting

Bug reports and Troubleshooting

  • I've synced to Early Access and lost my progress! How do I get it back?
  • How do I report a bug?
  • I've lost items or levels from my course/Why does nothing happen when I add items to my course?
  • Why can't I see the Options button or resume a completed course?
  • I'm getting an error when trying to Learn New words on community-created courses
  • I'm having trouble logging in to the website
  • Why am I getting an error on Speed Review?
  • Premium Features are not appearing for me. What are the differences between Official Courses and Community-created Courses?
  • How do I restore my Streak?
  • How can I allow audio to auto-play on Safari?
  • My courses won't download (Offline mode)
  • The course I downloaded doesn't load in offline mode
  • Why can't I install updates on Android 7?
  • Why am I getting an error when trying to learn new words?
  • 4/Jun/2021 - Issues with Speed Review not launching on the Android app
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