If you are facing problems completing the purchase for a Memrise Pro subscription, first of all please double-check if your chosen payment method can be used to purchase a subscription to Memrise: we offer payment via debit/credit card (Visa, Mastercard and American Express) and PayPal on the website or via in-app purchases on mobile (Apple App Store, Google Play Store).
- Which payment methods are accepted on Google Play?
- Which payment methods are accepted on Apple App Store?
The available payment methods may vary by country.
If your payment is declined, please ensure all of the following:
Your billing information is updated (i.e. card number, expiration date, cardholder name, billing address)
You have enough funds to complete the payment
Your payment method is enabled for recurring transactions/subscriptions (not all prepaid cards allow these types of charges)
If the issue persists after checking all of the above:
Please consider paying with a different payment method
Contact your bank or payment provider for further details on potential restrictions on your card
Please also note: we're aware of potential issues with processing payments via PayPal unless a credit/debit card has been linked to their account. If you're trying to pay via PayPal, please try linking a card or bank account to your PayPal profile and try again.
Still having payment issues after trying all of the above? Please reach out to the Support team here.